MELANIPHY & ASSOCIATES, INC.

EXPERT ADVICE

Much has been said and written about food courts from the shopping center developer and individual food tenant point of view. However, little has been written about collective concerns and the pros and cons of food courts. As a consultant to shopping center developers, retailers, and restaurants, I am uniquely qualified to respond to this topic. Additionally, I set up the original Kentucky Fried Chicken development department in the latter 60s. Finally, I have recently written a book entitled, Restaurant and Fast Food Site Selection which will be published by John Wiley & Sons by the end of the year. The book reflects my over 33 years addressing food location opportunities and problems. From both the developer/owner and food operator's perspective, food courts have not been a panacea.

It is important to understand that food courts were established, not to help the fast food industry, but rather to address the shopping center industry's desire to add fast food facilities to shopping centers. Developers and owners did not want to provide the space to individual operators to which they were accustom. Common seating was the answer. Furthermore, the objective was to capture more rent, and hopefully, overage percentage rentals. In some cases, they succeeded, while in others, they failed.

There is an old axiom in the food business that says that strong sales cure all. However, there are times when that is not entirely true. In the last several years, declining customer mall traffic and frugal shoppers have put this axiom to the test. Surprisingly, few have been tested more than the franchisee of a major franchise food company. Nationally known franchise units, with instant recognition, appear to be excellent for food courts. What you may not know is that flat or declining sales affect them more than the other non-franchise units, even if they have high sales levels. Many of our franchise clients are frustrated with food courts, while our mall clients are upset with franchise operator's menu changes. What is the cause of this deteriorating relationship?
The landlord, at the onset, is usually delighted to have a national or well-known regional franchise food operator in his or her food court. The name recognition, image, potentially high sales, limited menu, operating consistency, product quality, cleanliness, value, good service, trained employees and generally well-rounded operations normally make the franchise operator a good tenant. It is important to note that the franchise operator is answerable to both food court management and the franchise company. The franchise operator must meet operating standards set and monitored by the franchisor.

Over the years of reviewing and selecting retail locations, it has became obvious that the industry needed a set of guidelines regarding location selection. Formulated over the last 25 years, these guidelines are intended to assist specialty type retailers to prepare, evaluate and select locations To select good locations, one needs to be aware of the following:

KNOW YOUR CUSTOMER 

Originally published in Shopping Center Business, October 1997
Over the past two years, I have become very much aware of rising vacancy and flat percentage rental overages in major malls. I am not alone. Many insurance companies, REITS. investment trusts, and other shopping center landlords are experiencing the same. The sameness and boring nature of many malls has seen a decline in customer attraction and sales resulting in slipping occupancy. Fortunately, not all are fully affected. Well-located dominant malls with strong department and specialty store tenants generally are experiencing firm rents and mixed percentage rental overages increases. Furthermore, it appears that leasing representatives are working harder and more creatively to keep occupancy levels up.